Contact information

Contact Information

Last updated: October 15, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact VELTAN LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
Product information
General enquiries

please contact us at:

contact@veltann.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The product purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Product-Related Questions

Our customer support can assist with questions relating to:

Accessing purchased guides
Downloading digital files
Understanding product contents
Technical access issues
General questions about our rock and mineral educational resources

Customer support does not provide:

Professional geological analysis
Laboratory identification
Gemological certification
Professional appraisal
Investment advice
Crystal-healing or medical advice

Rock and Mineral Identification

Our guides help beginners observe features such as:

Colour
Lustre
Form
Surface characteristics
Grain
Texture
Layers
Structure

These observations can help customers compare possibilities but do not necessarily establish a definitive identification.

Where identification is important, appropriate specialist assessment may be required.

Specimen Value

VELTAN LLC does not provide professional valuations.

We do not guarantee:

Monetary value
Rarity
Authenticity
Investment potential
Future resale value

Responsible Collecting

Customers remain responsible for checking whether collecting is permitted in a particular location.

Please consider:

Local laws
Landowner permission
Protected areas
Nature reserves
National and regional parks
Geological or heritage protections
Environmental restrictions

If removal is prohibited, observe the specimen without collecting it.

Outdoor Safety

Customers remain responsible for their own safety when observing or collecting outdoors.

Potential considerations include:

Weather
Terrain
Loose rocks
Cliffs
Water
Heat or cold
Sun exposure
Appropriate footwear
Local restrictions
Personal ability

Collection Photographs and Privacy

Customers are not required to send photographs of specimens or precise collecting locations to receive general customer support.

If you voluntarily provide photographs or collection records, consider removing:

Home addresses
Exact private-property locations
Sensitive natural-site information
Financial information
Unnecessary image-location metadata

Customer-submitted information will be handled in accordance with our Privacy Policy.

Business and Legal Enquiries

For business enquiries, legal notices, or other correspondence, please use:

VELTAN LLC
8206 Louisiana Blvd NE Ste A 9321
Albuquerque, NM 87113
United States

Email: contact@veltann.com
Phone: +1 (505) 644-7383

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.