Refund policy

Refund Policy

Last updated: October 15, 2026

At VELTAN LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell downloadable digital educational guides designed to help beginners observe rocks and minerals, understand basic rock families, and organise personal specimen collections.

Because our products are delivered electronically and may be accessed immediately or shortly after purchase, different refund conditions apply compared with physical products.

1. Company Information

VELTAN LLC
EIN: 98-1979869
8206 Louisiana Blvd NE Ste A 9321
Albuquerque, NM 87113
United States

Email: contact@veltann.com
Phone: +1 (505) 644-7383
Website: veltann.com

2. Products Covered

This Refund Policy applies to digital products sold through veltann.com, including:

  • Rock and mineral observation guides

  • Beginner geology guides

  • Mineral-observation resources

  • Rock-family guides

  • Specimen-collection guides

  • Collection cataloguing resources

  • Observation worksheets

  • Field-note pages

  • Collection registers

  • Specimen-record templates

  • Downloadable PDF ebooks

  • Digital collections and bundles

  • Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately or shortly after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, those rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

  • You were charged more than once for the same purchase.

  • You received a digital product different from the one purchased.

  • The digital file is corrupted or cannot be opened.

  • The download or access link does not work.

  • You did not receive access after successful payment.

  • A technical problem on our side prevents access.

  • You were charged an incorrect amount.

  • A transaction was made without your authorization.

  • You purchased the wrong guide and have not yet accessed or downloaded it.

  • A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

  • You simply change your mind after purchasing.

  • You no longer want or need the guide.

  • You have already accessed or downloaded the digital content.

  • You purchased the wrong guide despite clear product information.

  • You did not read the product description before purchasing.

  • You expected a printed book, rock, mineral specimen, collecting equipment, or other physical product.

  • You do not personally like the examples, illustrations, exercises, or educational approach.

  • A specimen cannot be conclusively identified using the guide.

  • A specimen turns out to have a different identity or value than expected.

  • You decide not to continue with the hobby after purchasing the guide.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

  • Send a new download link.

  • Resend the purchased guide.

  • Provide a replacement file.

  • Correct an access issue.

  • Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer-service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@veltann.com

Where available, include:

  • Your full name

  • Email address used for the purchase

  • Order number

  • Product purchased

  • Purchase date

  • Brief description of the issue

  • Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once VELTAN LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

Our products provide general educational information relating to rocks, minerals, observation, introductory geology, and specimen collecting.

They do not constitute:

  • Professional geological analysis

  • Laboratory mineral identification

  • Gemological certification

  • Professional valuation or appraisal

  • Investment advice

  • Medical advice

  • Crystal-healing guidance

  • Scientific certification

16. Specimen Identification

Our guides are designed to help customers observe visible features and compare possibilities.

Identification may require additional information, testing, specialist knowledge, or professional assessment.

VELTAN LLC does not guarantee the identity of any rock, mineral, crystal, gemstone, or other specimen.

17. Specimen Value

Our products do not provide professional valuations or guarantees of market value.

A specimen's value may depend on factors including:

  • Identity

  • Condition

  • Size

  • Quality

  • Provenance

  • Rarity

  • Market demand

  • Authenticity

VELTAN LLC does not guarantee current or future value.

18. Collecting and Local Rules

Customers remain responsible for determining whether collecting is permitted in a particular location.

Before removing rocks, minerals, fossils, or other materials, customers should consider:

  • Local laws

  • Landowner permission

  • Protected areas

  • Nature-reserve rules

  • Heritage restrictions

  • Park regulations

  • Environmental restrictions

An interesting location to observe does not automatically mean collecting is permitted.

19. Handling Specimens

Some natural materials may have sharp edges, contain dust, or require careful handling.

Customers remain responsible for using appropriate judgment and following any relevant safety information associated with a specific specimen.

20. No Health or Healing Claims

VELTAN focuses on observation, introductory geology, and collection records.

Our products do not claim that rocks, minerals, crystals, or gemstones diagnose, treat, prevent, or cure health conditions.

21. No Guarantee of Results

Purchasing or using our guides does not guarantee:

  • Identification of every specimen.

  • Discovery of rare specimens.

  • Discovery of valuable specimens.

  • Professional geological expertise.

  • Financial gain.

  • A particular collecting outcome.

  • Scientific certification.

Individual circumstances vary.

22. Third-Party Products and Services

Our guides may refer to:

  • Field guides

  • Reference books

  • Magnifiers

  • Storage boxes

  • Labels

  • Cameras

  • Specimen dealers

  • Museums

  • Websites

  • Other third-party resources

VELTAN LLC does not control these third parties and cannot guarantee their availability, pricing, accuracy, quality, suitability, policies, or continued operation.

23. Fraud and Abuse

VELTAN LLC may refuse a refund request where there is reasonable evidence of:

  • Fraud

  • False information

  • Intentional abuse of this Policy

  • Repeated misuse of refund requests

  • Unauthorized redistribution

  • Attempts to obtain digital products without legitimate payment

Each request will be evaluated individually and subject to applicable law.

24. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

25. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or legal requirements.

The current version will display its latest revision date.

26. Contact Us

VELTAN LLC
8206 Louisiana Blvd NE Ste A 9321
Albuquerque, NM 87113
United States

EIN: 98-1979869
Email: contact@veltann.com
Phone: +1 (505) 644-7383
Website: veltann.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.