Terms of service

Terms of Service

Last updated: October 15, 2026

Welcome to VELTAN LLC.

These Terms of Service govern your access to and use of veltann.com, including purchases of digital products, downloadable content, website features, and related services.

By accessing our website, placing an order, purchasing a digital product, or downloading our content, you agree to these Terms.

1. Company Information

VELTAN LLC
EIN: 98-1979869
8206 Louisiana Blvd NE Ste A 9321
Albuquerque, NM 87113
United States

Email: contact@veltann.com
Phone: +1 (505) 644-7383
Website: veltann.com

2. Our Products

VELTAN LLC provides digital educational content relating to beginner rock and mineral observation and collecting.

Our products may include:

  • Mineral-observation guides

  • Introductory geology guides

  • Rock-family guides

  • Field-observation guides

  • Specimen-collection guides

  • Catalogue and record-keeping guides

  • Collection registers

  • Observation worksheets

  • Specimen-label templates

  • Downloadable PDF ebooks

  • Digital collections and bundles

3. Acceptance of Terms

By using our website or purchasing a product, you confirm that:

  • You have read and understood these Terms.

  • You agree to comply with these Terms.

  • You have the legal capacity to enter into a binding agreement.

  • Information supplied during checkout is accurate and complete.

4. Digital Products

Our products are digital unless expressly stated otherwise.

Digital products may be delivered through:

  • Email

  • Download links

  • Checkout confirmation

  • Customer account access

  • Secure digital delivery pages

  • Other electronic delivery methods

No printed books, rocks, minerals, specimens, tools, magnifiers, storage materials, or other physical products are included unless expressly stated otherwise.

5. Orders

We reserve the right to reject, review, or cancel an order where reasonably necessary because of:

  • Suspected fraud

  • Unauthorized payment

  • Duplicate transactions

  • Technical errors

  • Pricing errors

  • Incorrect information

  • Abuse of our services

  • Violation of these Terms

Where appropriate, payments for cancelled orders that have not been supplied will be refunded.

6. Pricing and Payments

Prices are displayed in the currency shown during checkout.

Payment must generally be successfully completed before digital access is provided.

Payments may be processed by third-party payment providers.

7. Taxes

Applicable taxes may be calculated and collected where required.

8. Digital Delivery

Digital products are generally made available after successful payment through the store's configured digital-delivery system.

Customers are responsible for providing a valid email address and maintaining a compatible device and suitable PDF-reading software.

For delivery problems, contact:

contact@veltann.com

9. License to Use Our Products

Purchasing a VELTAN LLC digital product grants you a limited, personal, non-exclusive, non-transferable license to use the product for your own personal educational and hobby purposes.

Customers may print selected observation worksheets, collection records, labels, field pages, or reference pages for their own personal use where appropriate.

Purchasing a product does not transfer intellectual-property ownership.

Without written authorization, you may not:

  • Resell our ebooks.

  • Redistribute purchased files.

  • Share download links publicly.

  • Upload our products to file-sharing websites.

  • Republish substantial portions.

  • Sell modified copies.

  • Claim our instructional content as your own.

  • Repackage our guides for commercial sale.

  • Create competing digital products substantially derived from our original materials.

10. Customer Collections

Customers retain ownership of their own:

  • Rocks

  • Minerals

  • Specimens

  • Photographs

  • Collection records

  • Labels

  • Field notes

  • Independently created catalogues

Using our guides does not transfer ownership of customer property or records to VELTAN LLC.

Our proprietary instructional materials, layouts, illustrations, worksheets, and educational content remain protected.

11. Intellectual Property

Content owned by or licensed to VELTAN LLC may include:

  • Ebooks

  • Written materials

  • Observation frameworks

  • Collection worksheets

  • Catalogue templates

  • Illustrations

  • Graphics

  • Designs

  • Branding

  • Logos

  • Product names

  • Website content

All applicable intellectual-property rights are reserved.

12. Refunds

Refunds and payment-related matters are governed by our separate Refund Policy.

Nothing in these Terms restricts mandatory consumer rights that cannot legally be excluded.

13. Educational Purpose

Our products provide introductory educational information relating to rocks, minerals, basic geology, observation, and collecting.

They do not constitute:

  • Professional geological analysis

  • Gemological certification

  • Laboratory identification

  • Professional appraisal

  • Investment advice

  • Medical advice

  • Crystal-healing guidance

  • Professional environmental consulting

14. Mineral and Rock Identification

Our guides teach observation methods using features such as:

  • Colour

  • Lustre

  • Visible form

  • Texture

  • Grain

  • Layers

  • Structure

These observations may help narrow possibilities but do not necessarily establish a definitive identification.

15. Professional Identification

VELTAN LLC does not certify specimen identity.

Some specimens may require:

  • Additional testing

  • Specialist equipment

  • Laboratory analysis

  • Expert assessment

Customers should record uncertain identifications as provisional where appropriate.

16. Specimen Value

Our products do not provide professional valuation or appraisal services.

VELTAN LLC does not guarantee:

  • Monetary value

  • Rarity

  • Authenticity

  • Investment potential

  • Future resale value

17. No Healing or Medical Claims

VELTAN does not provide crystal-healing or medical guidance.

Nothing in our products should be interpreted as a claim that rocks, minerals, or crystals can diagnose, prevent, treat, or cure medical or psychological conditions.

18. Responsible Collecting

Customers remain responsible for determining whether collecting or specimen removal is permitted.

Before collecting, customers should consider:

  • Local laws

  • Land ownership

  • Permission requirements

  • Protected areas

  • National or regional parks

  • Geological or heritage protections

  • Environmental rules

Where collection is prohibited, customers should observe without removing material.

19. Outdoor Activities

Customers remain responsible for their own safety during outdoor observation or collecting.

Potential considerations include:

  • Weather

  • Terrain

  • Cliffs

  • Loose rock

  • Water

  • Heat or cold

  • Sun exposure

  • Traffic

  • Wildlife

  • Appropriate footwear

  • Personal ability

Our guides do not replace local safety information or professional outdoor guidance.

20. Specimen Handling

Natural specimens may present risks such as:

  • Sharp edges

  • Dust

  • Fragility

  • Unknown composition

Customers remain responsible for handling specimens appropriately and seeking reliable specialist information when necessary.

21. Record Keeping and Provenance

Our guides may encourage customers to record:

  • Source

  • Date acquired

  • Stated locality

  • Identification status

  • Photographs

  • Specimen number

Customers remain responsible for the accuracy of their own collection records.

22. No Guarantee of Results

VELTAN LLC does not guarantee:

  • Identification of every specimen.

  • Discovery of rare rocks or minerals.

  • Discovery of valuable specimens.

  • Professional geological knowledge.

  • Financial return.

  • Particular collecting outcomes.

  • Scientific qualifications.

Individual circumstances vary.

23. Third-Party Products and Services

Our guides may refer to:

  • Reference books

  • Geological databases

  • Museums

  • Specimen dealers

  • Storage products

  • Magnifiers

  • Retailers

  • Websites

  • Applications

  • Other third-party services

VELTAN LLC does not control these third parties and cannot guarantee their availability, pricing, accuracy, quality, policies, suitability, or continued operation.

24. Website Availability

We aim to maintain reliable access to our website and digital-delivery systems.

Temporary interruptions may occur because of maintenance, hosting problems, technical issues, software updates, security incidents, third-party outages, or events outside our reasonable control.

25. Prohibited Uses

You may not use our website or products to:

  • Violate applicable law.

  • Commit fraud.

  • Infringe intellectual-property rights.

  • Distribute malicious software.

  • Attempt unauthorized access.

  • Interfere with website security.

  • Scrape protected content without authorization.

  • Impersonate another person.

  • Submit intentionally false information.

  • Abuse payment or refund systems.

  • Resell or redistribute our digital products without authorization.

26. Reviews and Customer Content

If you voluntarily submit a review, photograph, specimen record, field note, testimonial, comment, or other content, you confirm that:

  • You have the right to submit it.

  • It does not infringe another person's rights.

  • It is not intentionally misleading.

  • It does not contain unlawful material.

Where you authorize publication, you grant us a non-exclusive right to display and use the submitted content for reasonable business and promotional purposes, subject to applicable privacy requirements.

27. Privacy

Our collection and use of personal information is described in our Privacy Policy.

28. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and digital products are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • Every specimen can be conclusively identified.

  • Every reference remains current.

  • Every collection method will suit every customer.

  • Third-party services will remain available.

  • Our website will always operate without interruption.

  • Every digital file will work with every possible device or application.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

29. Limitation of Liability

To the fullest extent permitted by applicable law, VELTAN LLC will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of our website or educational materials.

Customers remain responsible for collecting decisions, specimen handling, outdoor activities, identification decisions, valuation assumptions, and compliance with applicable rules.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

30. Fraud Prevention

We may use reasonable measures to detect and prevent fraud, including transaction review, payment verification, temporary delivery delays, cancellation of suspicious transactions, and reasonable verification requests.

31. Changes to Products

We may update, revise, redesign, or improve our digital products from time to time.

Reasonable updates do not necessarily constitute a defect.

32. Governing Law

These Terms and disputes relating to VELTAN LLC or our services will be governed by the laws applicable in the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory consumer-protection requirements provide otherwise.

33. Dispute Resolution

If you experience a problem with a purchase or our services, we encourage you to contact us first:

contact@veltann.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Nothing in this section prevents a customer from exercising rights or remedies available under applicable law.

34. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect where permitted by law.

35. Entire Agreement

These Terms, together with our:

  • Refund Policy

  • Privacy Policy

  • Shipping Policy

  • Other policies expressly incorporated by reference

form the agreement governing use of our website and purchases.

36. Contact Information

VELTAN LLC
8206 Louisiana Blvd NE Ste A 9321
Albuquerque, NM 87113
United States

EIN: 98-1979869
Email: contact@veltann.com
Phone: +1 (505) 644-7383
Website: veltann.com